Last updated: [22-October-2025]

1. Overview

This Privacy Policy explains how Dervinova FZE LLC (“Dervinova”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.dervinova.com (the “Site”).
By using the Site, you agree to the terms described below.

2. Information We Collect

We collect information to provide you with a smooth shopping experience:

a. Personal Information

When you place an order or create an account, we collect your:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by Shopify)

b. Device & Usage Information

Automatically collected through cookies, log files, and analytics tools:

• IP address
• Browser type and version
• Time zone and language settings
• Pages visited, referring URLs, and interaction data

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Communicate order updates and support requests
• Improve website performance and customer experience
• Prevent fraud and ensure transaction security
• Send newsletters or promotions (only if you opt in)
• Analyze behavior for website optimization and marketing performance

4. Sharing Your Information

We share information only with trusted partners who help us operate Dervinova:

• Shopify, which powers our store. Learn more: Shopify Privacy Policy
• Analytics & Advertising Partners (e.g., Google Analytics, Meta Ads) to understand visitor behavior and deliver relevant ads
• Payment Gateways & Shipping Carriers to complete your purchase and deliver orders

We may also share data when required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze traffic and performance
• Personalize ads

You can control or disable cookies through your browser settings.
For general information, visit www.allaboutcookies.org.

6. Advertising and Analytics

We may display personalized ads through third-party networks.
To manage or opt out of interest-based advertising, visit:

• Google Ads Settings
• Facebook Ad Preferences
• Digital Advertising Alliance Opt-Out

7. Data Retention

We keep your information only as long as necessary to:

• Complete your purchase and meet legal or tax obligations
• Maintain accurate business and warranty records

You may request deletion of your data at any time by contacting us at contact@dervinova.com.

8. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your data
• Withdraw consent for marketing communications
• Object to specific processing activities
• Request data portability

To exercise these rights, email contact@dervinova.com.

We will respond in accordance with applicable data-protection laws (e.g., GDPR / CCPA).

9. International Data Transfers

Because we use Shopify and other global service providers, your information may be stored or processed outside your country (including the US, Canada, or EU).
We ensure that any transfer complies with relevant data-protection standards.

10. Security

We maintain administrative, technical, and physical safeguards to protect your information.
While no online system is 100 % secure, we continually update our practices to reduce risks of unauthorized access or misuse.

11. Age of Consent

By using this Site, you confirm that you are at least the age of majority in your country or that you have given us consent to allow your minor dependents to use this Site.

12. Updates to This Policy

We may modify this Privacy Policy from time to time.
Any changes will be posted here with a new “Last updated” date.
If the changes are material, we will provide notice by email or on the Site.

13. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, please contact us:

Dervinova FZE LLC
📧 contact@dervinova.com
🌐 www.dervinova.com